Customer Responsibility
All
confirmed passengers are provided the Dispatch
Telephone Number assigned to each trip. Please dial
the Dispatch telephone number (Not Reservations) on
your confirmation for information on pick up
locations.
Bus Station Pick Ups
If you are traveling from a station, you do
NOT need to call and confirm your trip. You will
need to be at the Bus Station 20 minutes prior to
departure time. Please be sure that you obtain
directions to the station location before departure
time. As a reminder, shuttles will not wait for late
passengers. If you miss your shuttle, you will be
considered a "no-show" and will need to rebook for
another shuttle at your own expense. Refunds are not
given for "no-shows"
Door to Door
Pick Ups
If you are traveling from a
Door to Door pick up, you MUST contact Dispatch the
night before your trip between 7PM and 9PM. If you
made a reservation after 11PM for a departure the
next morning, you MUST call Dispatch IMMEDIATELY! If
you are out of the country and not able to call,
please call at your earliest convenience prior to
your trip. If the dispatch desk does not receive a
confirmation call from you, the driver will not be
dispatched to pick you up and you will be considered
a "no-show" and will need to rebook for another
shuttle at your own expense. Refunds are not given
for "no-shows"
Attention Cruise Ship
Passengers - Please contact the Dispatch Desk BEFORE
getting on your cruise to confirm your Cruise Port
Pick Up Location
Note: If you have provided a
Cell Phone Number that is outside the United States,
it will be your responsibility to contact the
Dispatch Telephone Number to confirm your trip.
Question: What is the luggage policy?
Answer: Each passenger is permitted to
have 2 (two) pieces of Checked Luggage and 2 (two)
Carry-On Bags
Restrictions: Checked pieces of
luggage may weigh no more than 70 pounds and be no
larger than a large suitcase or duffel bag.
(Example: A 52 inch flat screen television is not a
piece of luggage)
Carry-On Bags: No carry-on
item may exceed overall dimensions of 55 inches
(length + width + height). All carry-on items must
fit under the seat or in the overhead bin. Any heavy
item must be placed underneath the customer's seat.
Any item with inflexible surfaces must be placed
underneath the customer's seat or flat on the floor
of an overhead bin.
Customers checking in
more than 2 Pieces of Luggage will be charged $20.00
Per Bag
Customers checking in luggage weighing
more than 70 pounds each will be charged $20 for
every 10 Pounds over
Customers with oversized
items MUST contact the dispatch number on their
confirmation the night before their trip.
Question: Can I bring my pet on-board the
bus with me?
Answer: No, we do not
allow any animals on-board any shuttle at anytime.
The only exception will be service animals and
documentation supporting that it is in fact a
service animal will be required to board.
Question: What is the Door to Door Service
Area in Miami & Miami Beach?
Miami
Beach Door to Door Service Area is available
anywhere in Miami Beach SOUTH of 167th and Collins.
When making a reservation, you will be asked where
you want to be picked up or dropped off. Please
provide the full and complete address including
Hotel Name or Property Name if it is an apartment
building or complex.
Miami Door to Door
Service Area is available NORTH of Kendall Drive (SW
88th Street) and East of The Palmetto Expressway (SR
826).
Note: If you choose an address outside
of our service area, we will automatically choose a
destination closest to your desired point of travel
and inform you by e-mail and by telephone
Question: What is the Door to Door Service
Area in Orlando?
Answer: Door to
Door Service is available in limited areas of
Orlando. We service all of International Drive,
Universal Studios Resort Hotels, SeaWorld Resort
Hotels, Wet ‘n Wild Area, all of the Walt Disney
World Resort including hotels on Hotel Plaza
Boulevard, Kissimmee, Lake Buena Vista and
Celebration. We do not offer service anywhere else
in Orlando.
Note: If you choose an address
outside of our service area, we will automatically
choose a destination closest to your desired point
of travel and inform you by e-mail and by telephone |
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Want To Reserve By Phone Instead? Call Us At
1-888-872-9992 (Or 01-407-442-2810 From Outside the
U.S.A.) |
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